cancellation-refund-policy

CANCELLATION POLICY

1. Once the order is confirmed, it cannot be cancelled under any circumstances , if in any case the customer wants to cancel it can be done only before pickup of the materials.
2. Cancellation cannot be accepted after pickup of the material.
3. In any case the customer needs to cancel the order then they have to pay a nominal amount that is charged for the transportation for the pickup and return.
4. InstaTailor team have sole right to cancel any order.
a) If the area to be delivered does not come under the areas covered by InstaTailor to deliver.
b) If the customer cannot provide measurement dress.
c) The fabric is unfit for stitching and embroidery in case of catalogue designs.
d) If we are unable to contact you through your phone number.
e) In case of catalogue designs and upload design stitching process (contacting through phone is compulsory for the price and delivery data)
f) If pickup team is unable to locate your address and contacting you after a series of attempts.
h) Failure due to reasons beyond our control or attributable to the Vendor.
i) In any unexceptional cases that may occur.
j) Failure to deliver on time when the customer is not in location at the time of delivery will not be considered as a late delivery.
5. Failure to deliver on time when the customer is not in location at the time of delivery will not be considered as a late delivery.

Refund policy
As the customer need not to pay at the time of ordering, he is entitled to pay only after he receives the newly stitched garment.
1.The customer entitles to a refund when.
1.(a) Orders misplaced, wrong delivery to your address.
1.(b) The items of the order are missing.
3. If the garment after trying does not fit you properly, InstaTailor team provides the customer free alteration with free pickup and delivery for a single time and no refund will be provided to the customer.
4. If in any extreme case the customer feels the garment provided has been damaged by us before delivery, our team has only a liability of not exceeding Rs 500/­